FAQ Frequently Asked Questions

How do I find products?

On visiting the home page click either the All Products link at the top navigation bar which is the same on every page or click the Shop Now button on the main banner. On the All Products page use the filter to section the products out into different categories.

Is your website safe & secure against fraud and hackers?

Yes, This is a common question as these days security is of paramount importance to customers.All communications between your browser and this website are encrypted.You will also see the familar McAffee logo throughout the website showing that our website has earned the McAfee SECURE certification.This means that - 

  • No Malware or Malicious Links
  • This site isn't trying to infect your computer.
  • Valid SSL Certificate
  • Your data is encrypted.
  • No Phishing Detected

How much does Shipping cost?

Shipping is absolutely FREE of charge for all customers in all locations on every product.

How do I contact you?

Click on the Contact link on the top navigation bar of the website and fill in the support form with your details and we will respond to your query. Alternatively if you prefer the old fashioned way send us an email at support@classact-online.co.uk

How do I get a refund?

In the rare case where you would like to arrange a refund, when viewing any product select the refunds tab and our full refund policy is outlined below.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery.

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